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Aspect-based approach to measure performance of financial services using voice of customer.

Vishal VyasV. UmaKumar Ravi
Published in: J. King Saud Univ. Comput. Inf. Sci. (2022)
Keyphrases
  • information technology
  • financial services
  • banking services
  • information systems
  • driving forces
  • commercial banks
  • databases
  • electronic commerce
  • risk management
  • data mining
  • e learning