Business Intelligence for Business Processes: the Case of IT Incident Management.
Niklas GobyTobias BrandtStefan FeuerriegelDirk NeumannPublished in: ECIS (2016)
Keyphrases
- business processes
- business intelligence
- business users
- business requirements
- business process
- business decisions
- key performance indicators
- business analytics
- data warehousing
- incident management
- data warehouse
- data analysis
- web services
- decision support
- business analysts
- end users
- case study
- competitive advantage
- business process management
- process model
- decision making
- big data
- business rules
- knowledge management
- data mining
- sql server
- business applications
- workflow management systems
- business environment
- knowledge discovery
- data integration
- decision makers
- databases
- data management
- enterprise data
- information systems