Getting Inside Your Employees' Heads: Navigating Barriers to Internal-Crowdsourcing for Product and Service Innovation.
Lee B. EricksonEileen M. TrauthIrene PetrickPublished in: ICIS (2012)
Keyphrases
- lifecycle management
- product information
- service providers
- service oriented
- management system
- life cycle
- market share
- competitive market
- internal and external
- case study
- online stores
- customer base
- technological change
- information technology
- shopping malls
- web services
- purchase decision
- knowledge workers
- information services
- knowledge management
- heavy traffic
- marketing campaigns
- single server
- service delivery
- service composition
- knowledge assets
- shopping mall