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Using Twitter to Infer User Satisfaction With Public Transport: The Case of Santiago, Chile.

Jose Tomas MendezHans LobelDenis ParraJuan Carlos Herrera
Published in: IEEE Access (2019)
Keyphrases
  • user satisfaction
  • public transport
  • service quality
  • information systems
  • customer satisfaction
  • social media
  • social networks
  • objective measures
  • travel time
  • public transportation
  • user perceptions
  • lower bound