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Appropriation of online services by citizens: innovating through a "bottom-up" approach.

Alain DaouEgide KarurangaFatou ThiamSehl MellouliDiane Poulin
Published in: DG.O (2012)
Keyphrases
  • online services
  • service providers
  • rapid growth
  • internet access
  • service delivery
  • search engine
  • government services
  • e government
  • internet users
  • website
  • case study
  • data processing
  • web pages
  • life cycle