Does service convenience matter? An empirical assessment of service quality, service convenience and exchange relationship in electronic mediated environment.
Hua DaiAl F. SalamPublished in: Electron. Mark. (2014)
Keyphrases
- service quality
- service providers
- customer satisfaction
- electronic commerce
- online shopping
- information systems
- competitive advantage
- real time
- information quality
- user satisfaction
- quality of service
- incident management
- call center
- computing environments
- response time
- expert systems
- web services
- job satisfaction
- database
- customer support
- electronic business