Logistics and Domestic Delivery Services Performance in Covid-19 Era: A Sentiment Analysis Approach.
Yusak SutiknoZulkarnain ZulkarnainPublished in: APCoRISE (2021)
Keyphrases
- sentiment analysis
- opinion mining
- sentiment classification
- sentence level
- service delivery
- text classification
- public services
- home appliances
- online reviews
- natural language processing
- text mining
- multi aspect
- service providers
- user generated
- product features
- sentiment lexicon
- product reviews
- positive or negative
- e government
- machine learning
- real world