The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational Effectiveness.
Huan-Ming ChuangMao-Jen LiuYou-Shyang ChenPublished in: Int. J. Distributed Sens. Networks (2015)
Keyphrases
- customer satisfaction
- human resources
- user satisfaction
- service quality
- human resource management
- information quality
- online shopping
- management information systems
- information systems
- customer service
- user information satisfaction
- customer retention
- information technology
- customer reviews
- decision making
- knowledge assets
- competitive advantage
- developing countries
- low cost
- internal and external
- learning process
- case study
- customer support
- internet banking
- learning transfer
- databases
- real time