Customer preference identification from hotel online reviews: A neural network based fine-grained sentiment analysis.
Yiwen BianRongsheng YeJing ZhangXin YanPublished in: Comput. Ind. Eng. (2022)
Keyphrases
- fine grained
- online reviews
- sentiment analysis
- opinion mining
- sentiment classification
- coarse grained
- text classification
- access control
- product reviews
- product features
- text mining
- sentence level
- natural language processing
- user generated
- customer satisfaction
- data mining
- sentiment lexicon
- topic modeling
- cross domain
- user preferences
- generative model
- information retrieval systems
- web search
- active learning
- feature selection