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Impact of Using Excellence Management Models in the Customer Satisfaction of Brazilian Electricity Distributors - 10 Years of Studies.

Marina A. P. AndradeÁlvaro RosaAlexandre CarrascoM. Filomena Teodoro
Published in: ICCSA (3) (2020)
Keyphrases
  • customer satisfaction
  • database
  • database systems
  • decision support
  • real time
  • online shopping
  • customer support
  • customer retention