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Using Structured Representation and Data: A Hybrid Model for Negation and Sentiment in Customer Service Conversations.
Amita Misra
Mansurul Bhuiyan
Jalal Mahmud
Saurabh Tripathy
Published in:
CoRR (2019)
Keyphrases
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hybrid model
customer service
data sets
information systems
neural network
data mining
training set
text mining
support vector regression