A Simple Method for Estimating the Service Quality of VoIP.

Ying-Wen Bai Yung-De Cheng

Published in: CCNC (2008)

Keyphrases

service quality
quality of service
customer satisfaction
electronic commerce
service providers
online shopping
information systems
user satisfaction
call center
competitive advantage
incident management
network architecture
response time
ip networks
real time
packet loss
data management
databases
job satisfaction