Which Channel to Ask My Question?: Personalized Customer Service Request Stream Routing Using Deep Reinforcement Learning.
Zining LiuChong LongXiaolu LuZehong HuJie ZhangYafang WangPublished in: IEEE Access (2019)
Keyphrases
- customer service
- reinforcement learning
- inventory control
- customer behavior
- function approximation
- state space
- e learning
- customer satisfaction
- real time
- division multiple access
- routing algorithm
- data streams
- multi channel
- learning algorithm
- business strategy
- call center
- switched networks
- optimal policy
- user profiles
- shortest path
- web services
- ad hoc networks
- customer support
- markov decision processes
- machine learning