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Impacts of software agents in eCommerce systems on customer's loyalty and on behavior of potential customers.
Juergen Seitz
Eberhard Stickel
Krzysztof Woda
Published in:
IRMA Conference (2000)
Keyphrases
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potential customers
software agents
website
ultimate goal
multi agent
intelligent agents
human users
expert systems
information retrieval
agent interactions
electronic commerce
customer satisfaction
electronic institutions
support systems
agent technology
intelligent systems
distributed systems
search engine