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Impact of Blocking When Customers of Different Classes Are Accommodated in One Common Queue.
Herwig Bruneel
Willem Mélange
Bart Steyaert
Dieter Claeys
Joris Walraevens
Published in:
ICORES (2012)
Keyphrases
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single server
service times
single server queue
arrival process
service providers
queue length
waiting times
poisson arrivals
steady state
record linkage
queue size
service rates
customer service
queueing model
holding cost
data mining
customer relationship management
call center
scheduling problem