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Shift of ambidexterity modes: An empirical investigation of the impact of artificial intelligence in customer service.
Lan Cao
Sumantra Sarkar
Balasubramaniam Ramesh
Kannan Mohan
Eun Hee Park
Published in:
Int. J. Inf. Manag. (2024)
Keyphrases
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customer service
artificial intelligence
inventory control
customer satisfaction
customer behavior
intelligent systems
intelligent agents
knowledge representation
expert systems
databases
call center
computer science
response time
software engineering
query processing
customer support
governmental organizations