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Transient analysis of M/M/1 queue with working vacation, heterogeneous service and customers' impatience.
R. Sudhesh
Arumugam Azhagappan
Selvamuthu Dharmaraja
Published in:
RAIRO Oper. Res. (2017)
Keyphrases
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single server
steady state
single server queue
queueing model
service times
queue length
queue size
poisson arrivals
service providers
finite buffer
neural network
customer satisfaction
heavy traffic
arrival process
service systems
state dependent
call center
service quality
data analysis