Customer-oriented change management for ERP systems.
Erika AsninaMara PudaneMarika SvikeGundars AlksnisPublished in: CompSysTech (2014)
Keyphrases
- change management
- erp systems
- enterprise resource planning
- customer relationship management
- knowledge management
- project management
- competitive advantage
- service delivery
- software development
- software engineering
- software reuse
- electronic commerce
- databases
- project managers
- object oriented
- information systems
- call center
- learning process
- decision making