/infinity with Impatient Customers.

Liming Liu Brij R. K. Kashyap James G. C. Templeton

Published in: Queueing Syst. Theory Appl. (1987)

Keyphrases

call center
arrival rate
asymptotically optimal
service providers
marketing strategies
special case
service level
customer satisfaction
customer behavior
information retrieval
web pages
website
agent technology
customer service
cost efficient
customer support