Quality Criteria of Content-Driven Websites and their Influence on Customer Satisfaction and Loyalty: an Empirical Test of an Information Quality Framework.
Martin J. EpplerRené AlgesheimerMarcus DimpfelPublished in: ICIQ (2003)
Keyphrases
- customer satisfaction
- information quality
- service quality
- user satisfaction
- online shopping
- website
- customer service
- information systems
- customer data
- customer retention
- competitive advantage
- marketing strategies
- database systems
- multimedia
- factors affecting
- databases
- learning environment
- web pages
- core competence
- machine learning