Operating Costs and Service Delivery Automation: A Perspective of the South African Banking Industry.
Save AkilimalissigaNita SukdeoPublished in: ICE/ITMC (2023)
Keyphrases
- south african
- service delivery
- operating costs
- banking industry
- south africa
- information technology
- supply chain
- e government
- life cycle
- end to end
- government agencies
- limited capacity
- return on investment
- web services
- mobile technologies
- money laundering
- online services
- e learning
- public sector
- commercial banks
- software engineering
- learning process
- secondary school
- low cost
- internet banking