E-Service Quality and Trust on Customer's Patronage Intention: Moderation Effect of Adoption of Advanced Technologies.
Muhammad Sabbir RahmanMd Afnan HossainMahmud Habib ZamanMahafuz MannanPublished in: J. Glob. Inf. Manag. (2020)
Keyphrases
- perceived risk
- subjective norm
- service quality
- customer satisfaction
- negative impact
- advanced technologies
- perceived usefulness
- internet banking
- internet shopping
- user satisfaction
- customer loyalty
- electronic commerce
- information quality
- call center
- structural equation modeling
- service providers
- technology acceptance
- competitive environment
- future directions
- customer requirements
- technology adoption
- user acceptance
- recent progress
- online shopping
- competitive advantage
- marketing strategies
- quality of service
- information systems
- computer self efficacy
- multimedia
- data mining
- database systems
- end users
- social sciences
- behavioral intention