How website quality, service quality, perceived risk and customer satisfaction affects repurchase intension?: a case of Taobao online shopping.
Hsin-Fan ChenSheng-Hung ChenPublished in: IC4E (2019)
Keyphrases
- service quality
- customer satisfaction
- online shopping
- internet banking
- website
- online consumer
- user satisfaction
- information quality
- subjective norm
- service providers
- electronic commerce
- online banking
- quality of service
- consumer behavior
- competitive advantage
- product design
- call center
- information systems
- real time
- marketing strategies
- perceived usefulness
- web pages
- technology acceptance
- perceived risk
- website design
- mobile devices
- statistically significant