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Smart technologies in hospitality: effects on activity, work design and employment. A case study about chatbot usage.

Pierre FlandrinCatherine HellemansJan Van Der LindenCécile van de Leemput
Published in: Ergo'IA (2021)
Keyphrases
  • human factors
  • case study
  • activity theory
  • user interface
  • design process
  • design principles
  • engineering design
  • data mining
  • website
  • computer aided
  • future development
  • data mining technology