Business Integration as a Service.
Victor ChangRobert John WaltersGary B. WillsPublished in: Int. J. Cloud Appl. Comput. (2012)
Keyphrases
- telecommunications industry
- enterprise systems
- customer service
- service management
- service delivery
- information systems
- business processes
- virtual enterprise
- loose coupling
- electronic business
- business process
- activity monitoring
- mission critical
- business intelligence
- business models
- service quality
- enterprise wide
- business process management
- knowledge management
- management system
- online services
- data mining
- service discovery
- electronic commerce
- service providers
- web services
- real world
- service oriented
- data integration
- search computing
- business process modeling
- end users
- decision making
- mobile services
- return on investment
- customer support