All Citizens are the Same, Aren't They? - Developing an E-government User Typology.
Bettina DistelJörg BeckerPublished in: EGOV (2017)
Keyphrases
- e government
- government services
- electronic government
- public administration
- public sector
- digital government
- user friendliness
- developing countries
- government agencies
- knowledge management
- public services
- federal government
- governmental organizations
- government websites
- service delivery
- government organizations
- information sharing
- secure information sharing
- public organizations
- information systems
- online services
- user satisfaction
- small to medium sized
- website