Mind the Gap: Do Librarians Understand Service User Perspectives on Bibliotherapy?
Liz BrewsterBarbara Anne SenAndrew CoxPublished in: Libr. Trends (2013)
Keyphrases
- end users
- user interface
- user interaction
- user oriented
- service providers
- artificial intelligence
- service composition
- user requests
- user requirements
- information overload
- service quality
- user experience
- user satisfaction
- information services
- service oriented
- service discovery
- user defined
- collaborative filtering
- query formulation
- deeper understanding
- heavy traffic
- relevance feedback
- personalized services
- individual user
- online services
- web services