Supporting the implementation of AI in business communication: the role of knowledge management.
Lea IaiaChiara NespoliFrancesca VicentiniMarco PirontiCinzia GenovinoPublished in: J. Knowl. Manag. (2024)
Keyphrases
- knowledge management
- change management
- artificial intelligence
- information systems
- business intelligence
- web based learning
- decision support
- process oriented knowledge management
- electronic commerce
- knowledge engineering
- case study
- knowledge sharing
- machine learning
- competitive advantage
- information exchange
- expert systems
- communication networks
- activity monitoring
- asynchronous communication
- decision making
- business models
- knowledge representation
- e government
- information sharing
- business processes
- intelligent systems
- information technology
- software development
- e learning
- ai systems
- knowledge management systems
- strategic management
- natural language processing
- case based reasoning