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Predicting Interaction Quality in Customer Service Dialogs.

Svetlana StoyanchevSoumi MaitiSrinivas Bangalore
Published in: IWSDS (2017)
Keyphrases
  • customer service
  • human computer interaction
  • high quality
  • customer satisfaction
  • quality prediction
  • call center
  • inventory control
  • service quality
  • customer behavior
  • databases
  • graphical models
  • customer support