Understanding Expectations, Perceptions and Satisfaction Levels of Customers of Military Engineer Services in India.
Anand Parkash BansalVishnuprasad NagadevaraPublished in: Int. J. Inf. Syst. Serv. Sect. (2010)
Keyphrases
- service providers
- customer satisfaction
- service quality
- customer service
- cost efficient
- government services
- relationship management
- customer support
- business opportunities
- service oriented
- user satisfaction
- market segments
- web services
- customer data
- ubiquitous computing
- end users
- customer relationship management
- service systems
- context aware
- content providers
- marketing strategies
- online services
- online shopping
- lower levels
- call center
- customer requirements
- business partners
- information services
- business activities
- potential customers
- e government
- service delivery