A Pilot Study to Analyze the Effects of User Experience and Device Characteristics on the Customer Satisfaction of Smartphone Users.
Bong-Won ParkKun Chang LeePublished in: UCMA (2) (2011)
Keyphrases
- user experience
- pilot study
- customer satisfaction
- mobile applications
- user studies
- end users
- user interface
- service quality
- user interaction
- information access
- epistemological beliefs
- user satisfaction
- user behavior
- mobile services
- user engagement
- online shopping
- emerging technologies
- customer service
- customer reviews
- user perceptions
- daily life
- mobile devices
- online advertising
- smart phones
- computer games
- information quality