From Telesales to Tele-Advisory Services in Travel Agencies.
Susanne Schmidt-RauchRaphael SchaerGerhard SchwabePublished in: ICIS (2010)
Keyphrases
- web services
- service providers
- public services
- information sharing
- location aware
- federal agencies
- government services
- government agencies
- ubiquitous computing
- e government
- mobile applications
- service oriented
- service composition
- information society
- customer service
- context aware
- service delivery
- mobile services
- user centric
- service discovery
- information services
- service oriented architecture
- service quality
- route planning
- government information
- website