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Developing a scale of social commerce service quality: an exploratory study.
Mona Jami Pour
Fateme Ebrahimi Delavar
Ghazale Taheri
Sanaz Kargaran
Published in:
Kybernetes (2021)
Keyphrases
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service quality
customer satisfaction
social commerce
electronic commerce
business models
service providers
user satisfaction
information quality
quality of service
online shopping
information systems
competitive advantage
call center
user interface
end users
incident management