Enhancing Service Quality: A Total Quality Management Approach in a South African Company.
A. S. MncubeNita SukdeoSambil Charles MukwakunguCharles MbohwaPublished in: IEEM (2023)
Keyphrases
- service quality
- south african
- total quality management
- information systems
- call center
- south africa
- customer satisfaction
- service providers
- user satisfaction
- systems development
- customer loyalty
- electronic commerce
- competitive environment
- information technology
- information quality
- quality of service
- competitive advantage
- demographic characteristics
- technology acceptance
- database
- object oriented
- secondary school
- case study
- market share
- competitive intelligence
- data mining