How to measure service quality in internet banking.

Eduardo Torres-Moraga Arturo Z. Vasquez-Parraga Cristobal Barra

Published in: Int. J. Serv. Stand. (2010)

Keyphrases

service quality
customer satisfaction
internet banking
online banking
electronic commerce
service providers
user satisfaction
quality of service
information systems
response time
hong kong
real time
decision making
web services
user interface