Antecedents of Online Customers Reviews' Helpfulness: A Support Vector Machine Approach.
Mohammadreza MousavizadehMehrdad KoohikamaliMohammad SalehanPublished in: AMCIS (2015)
Keyphrases
- online reviews
- support vector machine
- product reviews
- sentiment analysis
- opinion mining
- svm classifier
- sentiment classification
- online product reviews
- service providers
- customer service
- support vector
- data sets
- multi class
- customer preferences
- data mining
- machine learning
- customer satisfaction
- kernel methods
- feature vectors
- service quality
- hyperplane
- training data
- radial basis function
- training set
- financial services
- online stores
- potential customers
- kernel function
- online learning