Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands.

Linda V. Green Peter J. Kolesar João Soares

Published in: Oper. Res. (2001)

Keyphrases

service systems
call center
web technologies
service level
service oriented
enterprise systems
arrival rate
queueing model
heavy traffic
stochastic models
random walk
distributed systems
queue length