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Agentville: Supporting Situational Awareness and Motivation in Call Centres.

Tommaso ColombinoStefania CastellaniAntonietta GrassoJutta Willamowski
Published in: COOP (2012)
Keyphrases
  • situational awareness
  • decision support
  • disaster response
  • situation assessment
  • emergency response
  • real time
  • case study
  • metadata
  • information technology
  • decision support system
  • smart grid