A hybrid integer programming and artificial bee colony algorithm for staff scheduling in call centers.
Yue XuXiuli WangPublished in: Comput. Ind. Eng. (2022)
Keyphrases
- integer programming
- call center
- artificial bee colony algorithm
- production planning
- np hard
- scheduling problem
- service level
- linear programming
- constraint programming
- hybrid algorithm
- arrival rate
- column generation
- particle swarm optimization algorithm
- artificial bee colony
- cutting plane
- service quality
- optimal solution
- integer program
- convergence speed
- agent technology
- branch and bound algorithm
- queue length
- constraint satisfaction
- valid inequalities
- neural network
- total cost
- information systems
- constraint satisfaction problems
- genetic programming
- machine learning
- supply chain
- artificial neural networks
- decision making