Understanding Satisfaction With Service Providers From The Resource-Based View Of A Firm.

Shih-Wei Chou I-Hua Hung Pi-Hui Hsieh

Published in: PACIS (2012)

Keyphrases

service providers
service quality
resource based view
competitive advantage
web services
customer satisfaction
cloud computing
end users
business processes
grid services
information technology
data analysis
personal data
social capital
software engineering
database systems
online services
service compositions