CAUSE: Counterfactual Assessment of User Satisfaction Estimation in Task-Oriented Dialogue Systems.
Amin AbolghasemiZhaochun RenArian AskariMohammad AliannejadiMaarten de RijkeSuzan VerbernePublished in: ACL (Findings) (2024)
Keyphrases
- dialogue system
- user satisfaction
- dialogue management
- tutorial dialogue
- natural language
- information systems
- mixed initiative
- customer satisfaction
- spoken dialogue systems
- service quality
- structural equation modeling
- human users
- information quality
- user model
- database
- perceived usefulness
- technology acceptance
- domain specific
- cooperative
- user perceptions