A Framework for Mining Speech-to-Text Transcripts of the Customer for Automated Problem Remediation.

Prateeti Mohapatra Gargi Dasgupta

Published in: AAAI (2024)

Keyphrases

main contribution
electronic commerce
content analysis
video sequences
lightweight
customer satisfaction
database
data sets
neural network
data mining
case study
bayesian networks
association rules
sequential patterns
data mining methods
conceptual framework