Managing Non-Functional Properties of Inter-enterprise Business Service Delivery.
Toni RuokolainenLea KutvonenPublished in: ICSOC Workshops (2007)
Keyphrases
- service delivery
- change management
- service management
- e government
- end to end
- life cycle
- service provision
- knowledge management
- service oriented
- enterprise wide
- web services
- e learning
- online services
- decision making
- government services
- public sector
- information systems
- public services
- government agencies
- business process
- mobile technologies
- enterprise systems
- business applications
- digital government
- case study
- real world