Solving Resource Management Optimization Problems in Contact Centers with Artificial Neural Networks.
Efstratios F. GeorgopoulosSotiris M. GiannaropoulosPublished in: ICTAI (2) (2007)
Keyphrases
- resource management
- artificial neural networks
- optimization problems
- management system
- resource allocation
- combinatorial optimization
- evolutionary algorithm
- quality of service
- objective function
- neural network
- computing resources
- intelligent agents
- resource utilization
- grid computing
- power control
- admission control
- cost function
- metaheuristic
- response time
- computational intelligence
- resource usage
- sensor networks
- natural resources
- databases