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BPM for change management: two process diagnosis techniques.

Silvia Inês Dallavalle de PáduaJanaina Mascarenhas Hornos da CostaMayara SegattoMelchior Aparecido de Souza JúniorCharbel José Chiappetta Jabbour
Published in: Bus. Process. Manag. J. (2014)
Keyphrases
  • change management
  • artificial intelligence
  • high level
  • multi agent
  • software engineering
  • process model
  • business process management
  • improve quality