A commentary on: "Creating agile organizations through IT: The influence of IT service climate on IT service quality and IT agility".
Ronnie JiaBlaize Horner ReichHeather H. JiaPublished in: J. Strateg. Inf. Syst. (2016)
Keyphrases
- service quality
- competitive advantage
- service providers
- customer satisfaction
- business environment
- electronic commerce
- user satisfaction
- information systems
- internet shopping
- competitive environment
- quality of service
- online shopping
- call center
- customer relationship management
- job satisfaction
- software development
- systems development
- customer support
- incident management
- information quality
- social influence
- project management
- agile methods
- knowledge management
- web services