The Influence of Substituting Prices, Product Returns, and Service Quality on Repurchase Intention.
Jian XueZeeshan RasoolMohsin Ali KhanAhmad Imran KhanFarooq KhanAnum Afzal KhanRabail ShoukatHina AliPublished in: Complex. (2021)
Keyphrases
- service quality
- internet shopping
- customer requirements
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- competitive environment
- factors influencing
- call center
- technology acceptance
- online shopping
- product design
- quality of service
- subjective norm
- network effects
- customer support
- market conditions
- expected profit
- life cycle
- incident management
- purchase decision
- information quality
- pricing strategies
- information systems
- personality traits
- comparison shopping
- data mining
- website