A hybrid computational intelligence approach for efficiently evaluating customer sentiments in E-commerce reviews.
Giovanni AcamporaGeorgina CosmaPublished in: IEEE IA (2014)
Keyphrases
- computational intelligence
- electronic commerce
- online reviews
- intelligent systems
- sentiment analysis
- evolutionary computation
- artificial intelligence
- customer reviews
- social media
- fuzzy sets
- fuzzy logic
- hybrid intelligent systems
- positive or negative
- product information
- machine learning
- engineering systems
- customer preferences
- artificial neural networks
- business models
- customer satisfaction
- product reviews
- social networks