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Chatbot with Resilience: The Impact of Repair Strategies on Customer Satisfaction in Conversational Breakdowns.
Jia Zeng
Dan Fan
Xinxue Zhou
Jian Tang
Published in:
WHICEB (3) (2024)
Keyphrases
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customer satisfaction
service quality
online shopping
customer service
user satisfaction
customer reviews
marketing strategies
customer retention
core competence
product design
internet banking
key factors
real time
factors influencing
higher education
customer data
end users
databases