An investigation into the factors influencing consumers to use e-services of indonesian airlines: the role of motivation.
Dekar UrumsahMohammed QuaddusJeremy GalbriethPublished in: ECIS (2011)
Keyphrases
- factors influencing
- factors affecting
- customer service
- decision making
- service providers
- internet usage
- service composition
- service offerings
- internet shopping
- service oriented
- web services
- information goods
- grounded theory
- service discovery
- service quality
- information services
- service oriented architecture
- context aware
- end users
- mobile services
- online shopping
- ubiquitous computing
- information management
- market segments
- e government